Refund and Returns Policy

Thank you for shopping at solo craze .com We are committed to ensuring your satisfaction with our pet beds. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

• You have 30 days from the date of delivery to return your pet bed.

• To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

• Proof of purchase (receipt or order confirmation) is required for all returns.

• Please note: Items purchased on sale or as part of clearance are non-refundable.

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 1-3 business days.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the item was defective or damaged.

3. Exchanges

• We only replace items if they are defective, damaged, or the wrong product was sent. If you need an exchange, please contact us at [Insert Customer Support Email or Phone Number] within 7 days of receiving the product.

4. Return Shipping

• You will be responsible for paying your own shipping costs for returning the item unless the return is due to a defect or error on our part.

• If the item is defective or damaged, please contact us with clear photos and order details, and we will provide a prepaid shipping label.

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Non-Returnable Items Certain items cannot be returned, including:

• Custom or personalized pet beds

• Used items or items not in their original condition

• Clearance or final sale items

6. Contact Us For any questions or concerns about our Return and Refund Policy, please contact us:

• Email: help@solocraze.com

• Phone: 01623700541

• Business Hours: 10am-10pm

Thank you for choosing [Your Store Name]! Your pet’s comfort is our priority.